Privacy Policy

Effective Date: 01 February 2026

Thank you for using Carry Again. This privacy policy (hereinafter “Policy”) applies to your use of the website, mobile application, and services (hereinafter “Services”). The Policy is intended to inform you about how we collect and use information so you can make an informed decision about using the Services. Please read it carefully before using the Services or submitting any information to us. If you do not agree to any part of this Policy, then you should stop accessing the Services.

This Policy does not apply to information collected in any other way, including offline.

This Website may contain links to services maintained by others. This Policy does not reflect the privacy practices of those services.

The Policy may change as a result of changes to the Services and the content. Users are requested to refer to this Policy periodically. By accessing and using the Website or App and availing the Services, the User consents to the collection, storage, and use of the personal data that the User provides (including any changes thereto) for any of the Services and expressly authorizes the Operator to process such personal data.

1. What Information Do We Collect?

Personal Information

1.1. We may collect and store Personal Information that you provide to us when accessing or using the Services. “Personal Information” means information relating to a person who is or can be identified directly from that information. This includes your name, gender, address, telephone number, mobile number, email address, payment details, payment card details, or bank account details.

Personal Information does not include: (1) aggregated or anonymized information; (2) information about you that is provided by third parties; or (3) information that is posted to publicly accessible areas of the Services.

Examples of Personal Information we collect include information that you provide when you: (a) create or update your account, (b) communicate with us, (c) purchase items through Carry Again, (d) contact us, (e) update your profile or post information using your Profile. We may also collect verification information where required.

1.2. We may use certain information you provide for research and statistical purposes. In such cases, we will take reasonable steps to protect your individual identity. We may also use the information you provide to offer you products and services that may be of interest to you. You may choose not to receive such communications at the time of registration or opt out at any time.

1.3. We do not require sensitive personally identifiable information such as CNIC, driver’s license number, or passport number (“Sensitive Information”). Users are strongly advised not to submit such information. If Sensitive Information is submitted unintentionally, we will take reasonable steps to protect it.

1.4. If you submit your information, you acknowledge that:

• The information must be accurate, complete, and current.
• It may be processed and stored in multiple formats for service-related purposes.
• By submitting information on our Website or App, you consent to its review by authorized team members and service partners involved in providing Services.
• Your order details may be stored securely and accessed by logging into your account.

1.5. By providing your personal information, you consent to its transfer, storage, and processing on our servers, which may be located within or outside Pakistan, subject to appropriate safeguards.

2. How We May Use Your Personal Information

2.1. Information is collected when you sign up or use Carry Again. By using the Services, you confirm that the information provided is accurate and consent to its use in accordance with this Policy.

2.2. Information other than Personal Information, including aggregated or anonymized data, may be used for analytics, ad targeting, improving Services, diagnosing technical issues, and understanding user behavior. Such information may be shared with third-party advertising or analytics providers.

2.3. Carry Again does not sell personal data. Personal Information is used internally within our corporate group and shared only where necessary to provide Services or comply with legal or business requirements.

2.4. Personal Information such as name and address may be shared with delivery partners solely for order fulfillment. Marketing communications may be sent only where permitted by law, and users may opt out at any time using the unsubscribe option provided.

2.5. We may share Personal Information with trusted third-party service providers who require access to such information to perform services on our behalf. Other than this, we do not share Personal Information unless:

• You provide consent;
• You request or authorize such sharing;
• We are required to do so by law or legal process.

3. Transfers of Information

3.1. Personal Information may be transferred as part of a merger, acquisition, sale of assets, or similar corporate transaction. In such cases, reasonable efforts will be made to notify users where legally permissible.

4. Cookies

4.1. Cookies are small files stored on your device to enhance user experience. By using the Website or App, you consent to our use of cookies. Cookies may store login details and user preferences.

4.2. Cookies help analyze traffic, measure promotions, and enable certain features. Disabling cookies may limit functionality.

4.3. Third-party cookies may be placed by external services. Carry Again does not control these cookies and assumes no responsibility for them.

5. Security Measures

5.1. We implement reasonable physical, electronic, and managerial safeguards to protect Personal Information.

5.2. Users are responsible for maintaining password confidentiality. Email communication is not secure, and sensitive information should not be shared via email.

6. Lawful Use Only

6.1. Users must not submit unlawful, misleading, abusive, obscene, defamatory, or harmful content or any material that violates applicable laws or rights.

6.2. Users must not misrepresent identity or manipulate reviews or recommendations on Carry Again.

7. Your Rights

7.1. You have the right to request access to your personal data, request corrections, withdraw consent, request deletion where legally applicable, and opt out of direct marketing at any time.

8. Children

8.1. Our Services are not intended for children under 16. We do not knowingly collect data from children under 16.

9. Data Retention

We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable laws.

10. General

We may update this Privacy Policy at any time by posting the revised version on the Website or App.

11. Questions

If you have any questions or concerns, please contact us at: support@carryagain.com